Refund Policy

Last updated: July 18, 2026

Because our products are digital downloads delivered instantly, we handle refunds a little differently than a physical store. Here's our policy — and our promise to make things right if something goes wrong.

1. Digital products are generally non-refundable

Once a digital file has been delivered or downloaded, it can't be "returned," so all sales are generally final. Please read each product description and check any preview images before purchasing.

2. When we will make it right

We want you to be happy with what you buy. We'll gladly provide a replacement or a refund if:

• The file is corrupted, damaged, or won't download, and we can't fix it for you.
• You were charged more than once or charged in error.
• You bought the wrong item by mistake and haven't downloaded it — contact us promptly.
• The product was materially not as described.

3. How to request help

Email hello@storymodeguy.com within 14 days of purchase with your order number and a short description of the problem (a screenshot helps). We'll respond and, where a refund applies, process it back to your original payment method through Payhip.

4. Chargebacks

If something's wrong, please reach out first — we're a small independent shop and almost anything can be sorted quickly. Filing a chargeback before contacting us can delay the resolution.

5. Contact

Questions about an order or this policy? Email hello@storymodeguy.com.